Data Protection & Your Rights
This Privacy Policy explains how jillibet collects, uses, stores, and protects your personal information when you use our platform. We are committed to keeping your data safe and being transparent about how it is handled.
When you create an account on jillibet, we collect your full name, date of birth, email address, mobile number, and residential address. This information is required to verify your identity, confirm you meet the minimum age requirement of 21 years old in the Philippines, and set up your account correctly. We also collect a government-issued ID document during the verification process to comply with applicable Philippine regulations. Your registration data is stored securely and is never shared with third parties for marketing purposes. Providing accurate information at registration is a condition of using the platform, and any false details may result in account suspension.
We automatically collect data about how you interact with the jillibet platform, including the games you play, the frequency and duration of your sessions, your betting history, and the device and browser you use to access the site. This data helps us improve platform performance, personalise your experience, and identify any unusual activity that may indicate a security concern. Usage data is also used to monitor responsible gaming indicators and to ensure the platform is functioning correctly for players across the Philippines. We may collect your IP address and approximate location to support fraud prevention and regulatory compliance. This information is processed in accordance with applicable data protection laws and is retained only for as long as necessary.
To process deposits and withdrawals, we collect payment-related information such as your preferred payment method, transaction amounts, and transaction timestamps. We do not store full card numbers or sensitive banking credentials directly — these are handled by our certified payment processing partners who operate under their own strict security standards. Transaction records are retained to comply with financial reporting obligations under Philippine law and to resolve any disputes that may arise. If you use a local payment method such as GCash or Maya, we collect only the reference details necessary to confirm and reconcile your transaction. All payment data is transmitted over encrypted connections to protect it from interception.
When you contact our support team or submit a query through any available channel, we collect the content of your message, your account details, and any attachments you provide. This information is used solely to resolve your enquiry and to improve the quality of our customer service. Support interactions may be reviewed internally for training and quality assurance purposes. We may also send you transactional emails related to your account, such as deposit confirmations, withdrawal updates, and security alerts — these are not marketing messages and cannot be opted out of while your account is active. If you have opted in to receive promotional communications, you may withdraw that consent at any time by contacting support.
Under applicable Philippine data protection legislation, you have clear rights over your personal information held by jillibet. Here is a straightforward overview of what those rights mean for you.
You may request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe in accordance with Philippine law. Your request can be submitted by contacting our support team at the email address listed in the footer of this page.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. Some corrections, such as changes to your registered name or date of birth, may require supporting documentation to verify the update. We will process correction requests promptly and confirm once the change has been made.
You may request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected. Please note that some data must be retained for legal, regulatory, or fraud prevention reasons even after an account is closed. We will inform you of any data that cannot be deleted and the reason why.
You have the right to object to certain types of data processing, including the use of your data for direct marketing purposes. If you object to receiving promotional communications, we will stop sending them without affecting your ability to use the platform. Objections to other forms of processing will be assessed on a case-by-case basis in line with applicable law.
Where technically feasible, you may request a copy of your personal data in a structured, commonly used, and machine-readable format. This right applies to data you have provided to us directly and which is processed on the basis of your consent or a contract. Portability requests can be submitted through our support team.
If you believe your data rights have not been respected, you have the right to lodge a complaint with the relevant Philippine data protection authority. We encourage you to contact our support team first so we can attempt to resolve the matter directly and promptly. We take all data-related complaints seriously and will investigate each one thoroughly.
Protecting your personal information is a core responsibility at jillibet. We apply a range of technical and organisational measures to ensure your data remains safe at every stage of its lifecycle on our platform.
All data transmitted between your device and the jillibet platform is protected using industry-standard SSL encryption. This ensures that your login credentials, payment details, and personal information cannot be intercepted during transmission. Encryption is applied across all pages of the platform, not just the login and payment screens.
Your personal data is stored on secure servers with access controls that restrict who can view or modify it. We conduct regular security reviews and apply patches promptly to address any identified vulnerabilities. Data backups are maintained in secure environments to ensure continuity of service and data integrity.
Access to personal data within our organisation is limited to staff members who need it to perform their specific job functions. All staff with access to player data are trained in data protection obligations and are bound by confidentiality agreements. Any unauthorised access or misuse of player data is treated as a serious disciplinary matter.
This Privacy Policy was last reviewed in 2025. For questions about how your data is handled, visit our FAQ page or contact our support team at the address listed in the footer. For full platform terms, see our Terms and Conditions.
Our support team is ready to help with any data-related queries. You can also explore our FAQ for quick answers, or register to start enjoying the jillibet platform today.